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Client support

Discover our support programmes

  • 1/ Training

    Starter
    Premium
    Premium Advanced
    Premium Expert

  • Unlimited access to our TS Community: documentation, news, FAQs, and more...

  • Invitations to customer training events and Best Practices workshops

  • 2/ Follow-up and consulting

    Starter
    Premium
    Premium Advanced
    Premium Expert

  • Functional and technical support available 24/7

  • HR Expert consultants dedicated to processing your request

  • 3/ Personalised support

    Starter
    Premium
    Premium Advanced
    Premium Expert

  • New demonstration features customized to your needs and regular processes

  • Close monitoring of your HR campaigns, and regular follow-ups on how you're using the application

  • Our service quality assurance team regularly follows up on quality and audit services of your modules

Starter

Training

  • Unlimited access to our TS Community: documentation, news, FAQs, and more...
  • Invitations to customer training events and Best Practices workshops

Follow-up and consulting

  • Functional and technical support available 24/7

Premium

Training

  • Unlimited access to our TS Community: documentation, news, FAQs, and more...
  • Invitations to customer training events and Best Practices workshops

Follow-up and consulting

  • Functional and technical support available 24/7
  • HR Expert consultants dedicated to processing your request

Personalised support

  • New demonstration features customized to your needs and regular processes
  • Close monitoring of your HR campaigns, and regular follow-ups on how you're using the application

Premium Advanced

Training

  • Unlimited access to our TS Community: documentation, news, FAQs, and more...
  • Invitations to customer training events and Best Practices workshops

Follow-up and consulting

  • Functional and technical support available 24/7
  • HR Expert consultants dedicated to processing your request

Personalised support

  • New demonstration features customized to your needs and regular processes
  • Close monitoring of your HR campaigns, and regular follow-ups on how you're using the application
  • Our service quality assurance team regularly follows up on quality and audit services of your modules

Premium Expert

Training

  • Unlimited access to our TS Community: documentation, news, FAQs, and more...
  • Invitations to customer training events and Best Practices workshops

Follow-up and consulting

  • Functional and technical support available 24/7
  • HR Expert consultants dedicated to processing your request

Personalised support

  • New demonstration features customized to your needs and regular processes
  • Close monitoring of your HR campaigns, and regular follow-ups on how you're using the application
  • Our service quality assurance team regularly follows up on quality and audit services of your modules

Tailor-made services

Appropriation

  • Custom training and personalised content are available to facilitate a rapid implementation process for all Talentsoft users.

Exploitation

  • Our experts advise you on how to optimise the use of your application’s data.

Developments

  • Our support team will help you activate our new key features as and when you need them, in line with your current and future HR requirements.

Optimisation

  • The use of the market’s best practices, and auditing services by our HRIS experts.
The customer services provided by Talentsoft helps us on a daily basis. Our dedicated customer representative understands our specific challenges and goals. He helps us optimize the solution deployed in different countries, always keeping in mind our needs and local requirements.
Sandrine Lecuyer
HRIS Manager — Up Group
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