The simple answer is: to do more than just survive. The skills of an organization’s workforce are now the key to its success, agility, and customer satisfaction.
But what are the most important skills to focus on? Research shows soft skills are becoming significantly more important than hard, or technical, skills. Collaboration, clear communication, and empathy are now the kinds of skills required for working effectively, especially within a distributed workforce.
With the rise of AI and automation in the workplace, organizations need to refocus their attention on soft skills. Though AI is replacing human labor in some contexts, it will never be able to replace what makes us human. Technology is, however, playing a role in increasing the need for regular learning, as old skills become obsolete more quickly. This means organizations must place their focus on learning agility, empowering their people to become adaptable learners, with the soft skills needed to embrace change and thrive in an era of disruption.