Pôle Emploi makes Talentsoft a key component of its digital transformation

900 agencies
53 000 employees
4.3 million individuals guided back into work in 2018


From 2012, French public employment service Pôle Emploi embarked on an ambitious and far-reaching digital transformation to reinvent how it provides services to both job seekers and recruiting companies.
Revolutionising its HR and learning systems in partnership with Talentsoft was a strategic part of that transformation.


  • Accelerate return or access to employment for jobseekers and improve customer satisfaction.
  • Carry out a digital and cultural transformation of how the agency interacts with both its customers
  • and its workforce.
  • Build and integrate new technologies to sustain employee development and improve the employee
  • experience.
  • Dematerialize, automate and simplify HR processes and focus HR teams’ efforts on value-added activities.
  • Empower employees and managers.
  • Position HR as a change enabler providing support and advice to managers.


  • Jobseeker satisfaction improved by more than 10 points in 4 years, reaching 73.2% in 2018;
  • 81 % of HR operatives observed a tangible change in professional habits.
  • 97 % of HR staff and 85 % of managers believe Talentsoft contributes to a shared HR function.
  • Easy access to HR data makes employees more active players in their professional development (training requests, self-assessments, etc.).
  • Increased sense of belonging and faith in the organisation among staff.
  • Managers better able to monitor employee development, manage action plans in real-time and engage in constructive dialogue.


More information on the applications used by this customer.


Learn more

Provide your organisation with unlimited learning activities, access to experts and training communities, and design a tailored roadmap engineered for success.

Learn more


Learn more

Talentsoft Performance focuses on the needs and skills of individuals to help them perform in their roles, evolve their careers, and positively impact team and organizational results.

Learn more


Learn more

Manage your entire recruitment process successfully: from job requests to onboarding, in a unified, complete and intelligent solution.

Learn more


Learn more

Accelerate your campaign by engaging managers with a streamlined salary review, while complying with your compensation policy.

Learn more
 The Talentsoft HRIS has helped us digitalize and decentralize our HR function, and empowers every one of our employees to play an active role in developing their own skills and career paths every day
Jean- Yves Cribier
, Deputy Managing Director for Human Resources and Employee Relations. — Pôle Emploi
  • J C
Woman smiling with a computer
Previous testimonial
Next testimonial
PSB industries