Mondou: redesigning in-house training from A to Z

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Pet products and accessories supplier
900 employees
67 stores


Seeking to develop its employees’ skills, boost store performance and further its strategic goals, Quebec-based pet products and accessories supplier Mondou embarked on a radical overhaul of its in-house training academy in partnership with Talentsoft.


  • Move from outdated, unstructured, face-to-face training to a modern, structured, digital system.
  • Modernize the way customers are advised.
  • Reduce employee turnover and make it easier to recruit and integrate talents.
  • Boost employee satisfaction through faster, more accessible training with greater autonomy and mobility.
  • Identify key competencies by job and develop pre-boarding and onboarding paths for all employees.


  • Agile training that empowers learners, with more interactive content and a greater focus on blended learning.
  • 4 times faster knowledge acquisition time.
  • Employee turnover reduced by 24%.
  • Almost 6x higher employee satisfaction with the online training journey.
  • Digital technology embraced company-wide.
  • Platform rolled ou to all staff with 3 months.
The time had come to reform the training programme, update its content and digitize the way it operated. Talentsoft became a must in optimizing our stores’ performance by modernizing the way they provided advice.
Sarah Vaillancourt
Lead Project Manager Learning — Mondou
Sarah Vaillancourt - Mondou
  • Sarah Vaillancourt - Mondou
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