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Locaweb turns to Talentsoft to scale its training programs

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25 training programs per month
1,200 employees in 5 offices

Context

With 1,200 employees across five offices nationwide providing round-the-clock service to 270,000 clients, Locaweb, Brazil’s leading web hosting firm, was running 25 face-to-face training sessions a month before Talentsoft’s Learning Management System (LMS) revolutionized its training user experience.

Challenges

  • Meet the substantial training needs of a 1,200-strong workforce spanning five sites, with limited capacity for face-to-face sessions Ensure all employees are equipped with the right information at all times
  • Boost customer satisfaction• Improve onboarding

Results

  • An agile, flexible blended learning solution that reduces the need for face-to-face training, saves time and eases the administrative burden
  • 24/7 access to a wealth of high-quality information in one place, enhancing employees’ experience, facilitating the continuous conversational, the decision making and fostering the sales performance
  • Improved NPS thanks to the staff’s increased knowledge and competences acquired during the training courses and also due to having vital product information at their fingertips
  • 95% of employees are satisfied with the newly digitalized onboarding process

Products

More information on the applications used by this customer.

Talentsoft LCMS

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A set of adaptive tools at everyone's fingertips, making it possible to create quality content quickly and close knowledge gaps faster than ever.

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LMS

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Engage each member of the LMS community with unique development opportunities to make learning go viral within your organisation.

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With so many employees, it’s really hard to guarantee that everyone gets the right information. We have to manage high training demand: more than 25 training sessions per month. This is why we chose Talentsoft.
Raquel Parente
HR Manager, Locaweb — Locaweb
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