At your side

Customer service is a crucial part of what we do: we help organizations transform by walking hand-in-hand with them to ensure they’re getting the most out of our solutions. As a Talentsoft customer, you’ll always get the opportunity to enrich and enhance your experience with our Services. 

Talent with a promise

Our Services will help you accelerate adoption and correct usage of our solutions, as well as advance your digital transformation in HR – for fast time-to-value. If, at any point, you need some additional support and guidance, we’ll be there to answer your questions and fix any issues. It’s all part of a Service designed to unlock the power of every single talent and transform your organization, for a more progressive, productive, and prepared future. 

We collaborate and co-create with you every step of the way

To address every one of your needs, you’ll have access to our specialists for both product and HCM

The conversation doesn’t stop after implementation – you can enjoy continuous exchange and dialogue to get the most value

Learn best practices to
optimize your
experience

Benefit from an agile and adaptive approach that takes your evolving needs into consideration

Your local needs will be met with support from our powerful International network

You can grow quickly – thanks to our strong ecosystem of partners

Getting you up and running

We know that transformation is a journey and every organization is different. But it starts with building and deploying our solutions quickly and seamlessly. We guide our customers throughout the implementation process, acting as a driving force as well as a reassuring presence. From a standard approach to more customized options – choose the right fit for your organization from our three proven methods. 

Your key contacts

After your project goes live, you might be wondering who’s in charge of delivering your Services. Here’s a quick overview of the dedicated team in charge of providing you with guidance and support: 

Join our Community of 5,500+ HR experts

As a Talentsoft customer, you’ll be part of a vibrant HR network. Join them on the Talentsoft Community, where you can keep up with our latest HR news and features, including: 

  • the Help Centre which provides easy access to an extensive library of product tutorials and learning resources;
  • the Forum and its theme groups lets you reach out to your peers to share best practices and connect with our in-house HR experts; 
  • our roadmap invites you to co-create HR innovations by submitting ideas. The ideas with the highest votes will be reviewed by our Product Team; 
  • and if you still don’t find the answer to your questions, you’ll be able to submit a support request. 

Skill up with the Academy

Improve your product knowledge with our complete learning paths. Our course packages include multi-modal and multi-channel learning sessions – sorted by profession for a highly personalized experience. You’ll be able to get the training you need to self-assess your progress, while staying up to date with product evolutions. 

Going the extra mile

Whether you need advice on next steps or want to add a new feature to your solution, our Advanced Services team can help you get ahead of your next challenge. Our offers range from HR and technical consultancy to reporting and learning.

Our customer programs

Voice of the Customer Program

We regularly send out satisfaction surveys. We believe that our best ideas to continuously improve come from listening to our customers, to be closer to your expectations.

Talentsoft Awards

Every year, we reward our customers by recognizing and celebrating their triumphs. These awards go to the HR and Learning leaders whose approach has had an impact on their organization’s transformation or the projects with a proven track record of optimizing the employee or candidate experience.

Get a demo

Want to see our platform in action? No problem. We have lots of short, useful videos that show how our solution works and how it’ll help you unlock potential.