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Ingenico Payment Services has replaced its previous appraisal process, which was based on Excel tables and paper records, with the Talent Management solution by Talentsoft. Now, HR managers as well as employees have a better overview of appraisals. Ingenico Payment Services subsidiaries worldwide are benefiting from the new model.

Ingenico Payment Services subsidiaries worldwide are benefiting from a new model

The company was looking for a way to implement a competence framework and appraise staff in a competence-based manner. Ingenico has been working together with Talentsoft since April 2012. The module was used for the first time in July that year for setting agreed targets, while the first appraisals took place in December. In the meantime, the company started using the module worldwide.

Good support through German subsidiary

The processes developed with Talentsoft have been worked out perfectly by mapping the entire process chain with comprehensible information and messages. In this way, managers and HR staff at Ingenico Payment Services have an overview of the processing status in campaigns at any time and can therefore control and intervene in the selection of topics much more intuitively. In the HR department, a time saving of around 40% has been achieved in the processing of appraisals.

Consistently positive employee feedback

The company also sees benefits for employees. The workflow is now easy and understandable. Today, the company concludes 98% of appraisals by the end of the interviews in February.

Key points

I would highly recommend the Talent Management solution because it is a useful combination of standard functionalities, which are always displayed in the same way and at the same time very customizable to work perfectly within our processes. In addition it is easy for employees to understand and use.”

Peter Meussen, Managing Director - Easycash GmbH

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